Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit describes the performance outcomes, skills and knowledge required to work with industrial relations policies and procedures. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. |
Application of the Unit
Application of the unit |
This unit addresses the knowledge and skills required to represent the organisation/employer in dealing with industrial relations matters in the workplace. The unit covers communicating and implementing industrial relations policies and procedures that meet statutory and legislative requirements; assisting in dealing with industrial relations conflicts and issues; and generally working towards a harmonious industrial relations climate within the workplace. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Communicate and implement organisation's industrial relations policies and procedures |
1.1. Source and disseminate relevant legislation , agreements , policies and procedures to all relevant persons and groups 1.2. Implement agreements, policies and procedures in accordance with site , enterprise and statutory requirements 1.3. Develop strategies to effectively communicate with relevant persons and groups on industrial relations matters 1.4. Promote the organisation's industrial relations procedures to relevant persons and groups 1.5. Represent the organisation appropriately in discussions with key stakeholders |
2. Assist in minimising industrial relations conflict |
2.1. Monitor the implementation of industrial relations policies and procedures 2.2. Process and report to management on potential industrial relations conflicts 2.3. Prepare and forward documentation to management and other relevant parties about potential industrial relations conflicts 2.4. Work in conjunction with managers to contain industrial relations conflicts 2.5. Work with employees to resolve personal grievances and to prevent escalation of industrial relations conflicts |
3. Enhance industrial relations |
3.1. Trial and implement strategies to monitor the implementation of the organisation's industrial relations policies and procedures 3.2. Implement strategies to facilitate feedback on the industrial climate 3.3. Implement strategies to strengthen relationships with relevant persons and groups 3.4. Provide information and feedback to management on industrial relations 3.5. Provide information and advice to relevant persons and groups |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Relevant legislation , agreements , policies and procedures include: |
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Persons and groups include: |
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Site , enterprise and statutory requirements refer to: |
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Management may include: |
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Unit Sector(s)
Unit sector |
Competency field
Competency field |
Workforce Development - Workplace Relations |
Co-requisite units
Co-requisite units |
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